Troubleshooting

Why won't it upload, preview or print?
If you're having big problems, your Internet connection might be briefly down or our website might be overloaded. Wait a moment and retry. Reloading th...
Tue, 20 Jun, 2017 at 9:08 PM
Why is my resizing smaller than expected?
You probably need to crop it. Otherwise, you're resizing empty space. On the page where you enter the size, there's a Crop button below. If yo...
Tue, 20 Jun, 2017 at 9:09 PM
Why are the lines in my enlargement pixelated or jagged not smoother?
If you can find a more detailed (more pixels,  therefore, larger size) version of your image, that will improve the printout. Otherwise, on the page whe...
Tue, 20 Jun, 2017 at 9:14 PM
Why do I get a black screen after clicking on the Preview Resize button?
If you're using the Safari web browser (typical on a Mac) try this fix.
Tue, 20 Jun, 2017 at 9:16 PM
Why does my design, picture, photograph, file take so long, slow to load?
Large high-res photo files can take a while to upload to the Rapid Resizer service. The speed depends on your Internet connection. There's usually noth...
Tue, 20 Jun, 2017 at 9:28 PM
Why doesn't my design fit on one page?
Printers usually can't print to the edge of the page so I have to add a margin around each page. You can adjust the margin width using the option n...
Tue, 20 Jun, 2017 at 9:51 PM
Why do I get an error when I try to print?
If Rapid Resizer makes your resizing but you get an error when you send it to your printer, try restarting your printer, computer, or both.  If that doe...
Tue, 20 Jun, 2017 at 9:56 PM
Why does nothing appear when I draw?
Are you drawing in white instead of black?
Tue, 20 Jun, 2017 at 9:57 PM
Why won't it let me upload certain files?
They're probably not the right type. Rapid Resizer can only open a picture, PDF, and SVG files. Not other document files, such as from Word.
Tue, 20 Jun, 2017 at 9:57 PM
How do I get rid of the ads or popups?
The only sort of ads/popups in Rapid Resizer are to ask non-customers to join our mailing list. Anything besides that is caused by a toolbar add-on to your ...
Tue, 20 Jun, 2017 at 10:07 PM