Troubleshooting

Why do I get a virus warning when I try to download the scanner program?
A lot of overzealous virus scanners report almost any program you try to install as a virus. We assure you it's safe. If you really don't want to...
Tue, 20 Jun, 2017 at 10:25 PM
Why are files grayed out when I try to upload?
That means they're a type that the Rapid Resizer can't read. It only accepts common pictures file (PNG, JPG, GIF, etc.), PDF, and SVG files. If yo...
Mon, 19 Jun, 2017 at 7:04 PM
How do I prevent part of my design from crossing a page edge/seam?
On the page where you enter the size, there's an offset option at the bottom. E.g., if you want to move everything 1/2” to the right, enter 0.5 in the...
Mon, 19 Jun, 2017 at 7:05 PM
Why is my design a distorted mess in the printout or print preview?
In the step where you enter the size you want, make sure the Lines option is set to unchanged. Setting the Lines option to other values doesn't always ...
Mon, 19 Jun, 2017 at 7:51 PM
Why is part of my printout missing/cropped/chopped?
If the print preview looks fine but parts are missing when printed out, check that Rapid Resizer's page margin setting is 0.5. It's near the botto...
Sun, 25 Jun, 2017 at 8:13 PM