Account

Is the price for unlimited use?
The price is for a period of access from all your computers, tablets, and smartphones plus free updates and help by email. You can print an unlimited number...
Wed, 21 Feb, 2018 at 1:17 PM
Can I use the program on both my home and work computers?
Yes, you pay for it once and you can use it across all your computers and tablets.
Tue, 20 Jun, 2017 at 9:53 PM
How do I get a refund?
If you're having a problem, please let us know what it is and give us a chance to fix it. It's best to contact us from the page where the problem&...
Wed, 21 Jun, 2017 at 10:58 AM
How do I change my email or password?
If you're logged in, you can change it here.
Tue, 20 Jun, 2017 at 9:56 PM
Why haven't I received my refund yet?
If we refunded your order soon after you placed it, make sure the original charge still appears on your statement. Quick refunds can cause the original char...
Sun, 25 Jun, 2017 at 9:00 PM
How do I login ?
You can login here.
Wed, 12 Dec, 2018 at 2:38 PM
Did my order go through?
If you haven't received an email about your order -- it might be in your junk/spam folder -- within 15 minutes, it almost certainly didn't go thro...
Sun, 25 Jun, 2017 at 8:59 PM
Did my order go through twice?
If you received more than one receipt email for you order -- they might be in your junk/spam folder -- your order may have gone through more than once. Plea...
Sun, 25 Jun, 2017 at 8:54 PM
I don't want to enter my credit card online. Can I pay by check or money order?
Unfortunately, we only accept payment online by credit card or by PayPal.
Sun, 25 Jun, 2017 at 8:45 PM
Why are your prices in US dollars when you're based in Canada?
Because the US is the single largest market. It's also a chore to maintain separate prices in multiple currencies because of fluctuating exchange rates.
Sun, 25 Jun, 2017 at 8:44 PM