Subscriptions & Payment

How do I cancel/close my subscription and stop it from automatically renewing?
You can cancel in the Manage Subscription part of your account page here. (If there's no Manage Subscription button there, your subscription has already...
Fri, 13 Nov, 2020 at 1:00 PM
Why is it still asking me to buy or upgrade?
If you paid but it's still asking you to buy, you need to log in. You should have received an email with your log-in link. It might be in your junk/...
Wed, 27 Jan, 2021 at 10:58 AM
When I buy it, how many resizings can I print?
As many as you want. You aren't charged per printout. The price is for a period of access from all your computers, tablets, and smartphones plus fre...
Thu, 17 Jun, 2021 at 8:08 PM
How do I know what version I have and when it will renew or expire?
You can see that at your account details page.
Fri, 26 Mar, 2021 at 11:14 AM
How do I upgrade or downgrade to a different version?
Instructions for subscribing to a different version are on your account details page. If there's any paid time remaining on your last subscription, ...
Thu, 17 Jun, 2021 at 7:47 PM
Is Rapid Resizer Online free if I have the original Rapid Resizer for Windows PCs?
No, we had to write the new Rapid Resizer entirely from scratch, so it's a separate product.
Tue, 20 Jun, 2017 at 9:39 PM
Can I buy it outright as a download or on CD?
Rapid Resizer Online can't be downloaded or put on CD because it mostly runs on my web server. The benefits are that you don't have to install anyth...
Mon, 13 Jan, 2020 at 1:28 PM
How do I get a refund?
If you're having a problem, please let us know what it is and give us a chance to fix it. It's best to contact us from the page where the problem...
Tue, 6 Sep, 2022 at 8:39 PM
Why haven't I received my refund yet?
It can take up to ten business days for a refund to appear on your bank statement. If we refunded your order soon after you placed it, make sure the ori...
Wed, 18 Nov, 2020 at 10:48 AM
Did my order go through?
If you haven't received an email about your order within 15 minutes, it almost certainly didn't go through. Make sure to check your junk/spam folder...
Tue, 2 Feb, 2021 at 4:13 PM