Subscriptions & Payment

How do I pause my subscription?
There isn't a way to pause your subscription. But you can stop renewals and then re-subscribe when you're ready to resume. After cancelling renewals...
Thu, 11 Feb, 2021 at 12:56 PM
When I upgraded, why was I charged the full price again?
When you change versions, the system automatically cancels and prorated refunds your previous subscription. The refund should appear on your bank statement ...
Mon, 23 May, 2022 at 11:18 AM
I just want to resize. Which version do I need?
If you just want to resize existing designs or designs from the Letter and Picture Stencil Makers, then the Basic version will suffice.
Wed, 3 Mar, 2021 at 10:41 AM
I cancelled and changed my mind. Can you undo/reverse it?
Unfortunately, we can't undo a cancellation or refund on our end. You can resubscribe here. Make sure to use the same email as your existing Rapid Resiz...
Mon, 22 Mar, 2021 at 1:16 PM
I upgraded. Can I get a partial refund on my previous subscription?
As long as you re-subscribed using the same Rapid Resizer account email, you should receive a prorated refund on your original plan. Usually, within 10 days.
Wed, 28 Apr, 2021 at 10:26 AM
Why do I see a "foreign transaction fee" on my credit card statement?
My business is based in Canada and uses US payment processors. Depending on your location, your bank may add an approximately $.50 foreign transaction fee t...
Fri, 8 Jul, 2022 at 10:57 PM
Why is there a different amount on my credit card statement?
If you're payment method isn't in US dollars, the USD price is converted at whatever your current exchange rate is.
Tue, 24 Aug, 2021 at 12:58 PM
How do I update my payment method / credit card?
If you're paying via PayPal, you can update your PayPal payment method in your PayPal account. If you're paying by credit card or want to replac...
Mon, 25 Oct, 2021 at 1:36 PM
Can I buy a gift subscription?
There isn't a formal way to buy a gift subscription but you can buy one using their email and they'll receive it immediately. Or you can buy it unde...
Fri, 10 Dec, 2021 at 10:17 AM
Why didn't I get a registration key?
Registration keys are only for the old version of Rapid Resizer that's no longer sold. With the new Rapid Resizer you get a password and log into th...
Mon, 14 Feb, 2022 at 11:58 AM